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Support

Support

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Since 2005, LibLime has been helping libraries keep ahead of the technology curve and maximize their shrinking budgets by providing hosting services for the Koha integrated library system.

Using our cloud-hosting environment, there is for no need for server management or IT resources in the Library; backups, new feature upgrades, bug fix service packs, and server management is all done by LibLime.

As part of our distributed cloud-computing platform, each library has full access to all data. Each customer has a production instance, a ‘sandbox’ test instance, and a replica database for real-time reporting without bogging down your production system during periods of extensive report scheduling.

As part of our services and support package, LibLime offers to each of our clients a team of highly experienced customer support specialists who can be accessed several ways.

We have an online Customer Support Center for placing new requests, tracking existing requests, and researching FAQs. We also offer a toll free support line for immediate issues.

To learn more about LibLime Support visit our Services page.

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